
USAA Mortgage Application
Completion +23 pts · Time −7 min · Calls −18%
Six case studies with measurable outcomes across fintech, telecom, and healthcare.
Completion +23 pts · Time −7 min · Calls −18%
Login success +14% · Fraud flags −9%
DAU +11% · Task success +19%
Tokenized themes · Docs & governance
Install time −22% · FTF rate −12%
Conversion +9% · NPS +8
Senior UX/Product Designer focused on research-led, measurable outcomes. I build accessible, scalable systems and partner closely with engineering.
Email you@example.com or connect on LinkedIn.