Senior UX/Product Designer
Tye Robinson
Results-driven Product Designer with 10+ years creating user-centered solutions that drive measurable business impact across fintech, telecom, healthcare, and enterprise.
St. Louis, MO (Remote) • tye@tyerobinson.com • 618-980-0151
tyerobinson.com •
linkedin.com/in/tyerobinson
Professional Summary
Results-driven Product Designer with 10+ years of experience creating user-centered solutions that drive measurable business impact and reduce operational costs. Skilled at translating stakeholder needs into clear journeys, polished interfaces, and high-impact product features in close partnership with cross-functional teams. Experienced in planning and conducting design research, synthesizing insights, and validating product hypotheses through prototypes and iterative testing.
Design Tools
- Figma
- InVision
- Adobe Creative Suite (Photoshop, Illustrator, After Effects)
- Sketch
- Balsamiq
- Miro
- Fig Jam
- ChatGPT/Claude
- Maze/UserTesting/Hotjar/UXCam
UX and UI Capabilities
- End-to-End Digital Product Design
- Product Thinking and Interaction Design
- High-Fidelity Prototyping (web, mobile, 3D, AR)
- User Research and Insights-Based Design
- Wireframing & User Flows
- Usability Testing & Heuristic Evaluation
- UI Motion Design & Micro-interactions
- Mobile-First Design
- Accessibility and Section 508 Compliance
Development and Collaboration
- Agile Methodologies
- HTML
- CSS
- Jira
- Design Systems & Component Libraries
- Cross-Functional Team Collaboration
Soft Skills
- Leadership & Mentorship
- Clear Communication
- Problem-Solving
- Stakeholder Engagement
- Detail-Oriented & Organized
Professional Experience
Senior UX Designer — USAA (Remote)
August 2022 – July 2025
- Directed end-to-end digital transformation of the member-facing bank app using Figma-based design systems and mobile-first principles, resulting in a 30 percent increase in user engagement.
- Led usability testing via UserTesting.com and remote interviews to uncover navigation pain points, driving design changes that improved task completion rates by 20 percent.
- Partnered with developers and product managers using Figma and Jira to implement a streamlined handoff process, reducing UI defects in QA by 35 percent.
Senior Product Designer — Truist Bank (Remote)
February 2022 – August 2022
- Led end-to-end redesign of the banking web app using Figma and accessibility-first design, resulting in a 20 percent increase in user retention and improved session duration.
- Conducted UX audits and stakeholder interviews to identify usability gaps and opportunities.
- Developed user personas to inform design strategy and facilitated agile design sprints that accelerated solution delivery.
UX Designer — AT&T (Remote)
January 2021 – February 2022
- Redesigned the account recovery flow based on usability testing insights and Figma prototypes, resulting in a 25 percent increase in successful logins and reduced helpdesk calls.
- Created low- to high-fidelity wireframes and interactive prototypes in Figma, then conducted usability tests via UserTesting.com to validate flows and optimize conversion points.
UX Designer — ABM (Remote)
July 2020 – June 2021
- Designed and optimized a mobile COVID cleaning app using Figma and iterative usability testing, reducing task completion time by 40 percent for frontline workers.
- Led UX and UI redesign of the University of Miami College of Education Design Department website, improving accessibility and information hierarchy to strengthen navigation and stakeholder satisfaction.
- Created high-fidelity prototypes in Figma and aligned design strategy with academic stakeholders, resulting in a smoother development cycle and faster approvals.
Lead UX Designer — Verizon (Remote)
January 2019 – May 2020
- Designed a 5G self-installation app using Figma prototypes and field testing insights, leading to a 25 percent reduction in customer support calls.
- Delivered a mobile-first onboarding experience and restructured UI flows based on heuristic evaluation, improving user task completion speed by 30 percent.
Web Developer and Designer — Gerdau America (Tampa, FL)
August 2019 – January 2020
- Managed and maintained corporate websites and custom booking engines using HTML, CSS, and CMS tools, ensuring 99.9 percent uptime and consistent UX across platforms.
- Improved UI consistency through style guide standardization and implemented SEO optimizations, resulting in a 15 percent increase in website traffic.
UX Information Architect — Bayer (St. Louis, MO)
July 2018 – August 2019
- Conducted card sorting, stakeholder interviews, and usability testing to define information architecture for enterprise dashboards, improving navigation clarity and data findability.
- Created annotated wireframes and interactive site maps in Figma and Lucidchart, streamlining collaboration with engineering and reducing iteration cycles by 20 percent.
UI and UX Architect — Charter Communications (St. Louis, MO)
August 2017 – July 2018
- Led the UX and UI design of billing systems and internal dashboards using Figma and design systems, enhancing data visibility and reducing billing errors by 15 percent.
- Ran A/B testing and tracked usability KPIs using Hotjar and internal analytics, leading to a 20 percent reduction in user errors and faster task completion.
UX Web Application Designer — Unisys (St. Louis, MO)
August 2014 – August 2017
- Oversaw UX and front-end development for internal enterprise applications using HTML, CSS, and Figma, improving team workflow efficiency and ensuring design-to-dev consistency.
- Redesigned UI workflows and micro-interactions based on user feedback and usability testing, increasing satisfaction scores by 20 percent and reducing training time for new users.
Education
Southern Illinois University Edwardsville (SIUE) — Edwardsville, IL • Bachelor of Arts in Graphic Design
Certifications
- Google UX Design Certificate — 2023
- Design Thinking Fundamentals (IDEO U) — 2023
- Figma Masterclass (DesignLab) — 2022