Senior UX / Product Designer
I specialize in transforming dense, high-stakes workflows into guided journeys that feel simple and trustworthy. My work spans banking, cybersecurity, telecom, healthcare, and e-commerce across responsive web and native apps.
Portfolio snapshot
Complex flows, simple decisions
A few examples of how I simplify complex experiences and connect UX decisions to measurable outcomes.
Fintech · Lending
Re-architected a multi-step mortgage application into a guided entry experience that reduces drop-offs, clarifies pre-qual vs. pre-approval, and surfaces just-in-time help.
Security · Identity
Redesigned account recovery flows to reduce lockouts, support calls, and abandonment by aligning identity proofing, step-up authentication, and clearer language.
Service · Field ops
Designed a mobile installer journey that bridges self-install and professional install, aligning customer expectations with operational constraints and technician workflows.
Strategic enough to frame the right problem, detailed enough to own the flows, and collaborative enough to ship.
01 · Discover
I map the current experience with research, interviews, and audits, then align with product, legal, and operations so we’re solving the right problem, not just repainting screens.
02 · Design
I work in journeys, IA, and interaction patterns first, then drill into states and microcopy. Everything is grounded in real constraints: compliance, design systems, and engineering reality.
03 · Deliver
I partner closely with engineering and product to land details, instrument key events, and turn launch into learning with follow-up UX research and performance metrics.
I’m a senior product designer who moves comfortably between UX strategy and detailed interaction design. I’ve partnered with large organizations to untangle legacy flows, introduce new service models, and evolve design systems in the background while still shipping near-term value.
I gravitate toward work where the stakes are high for the user: getting approved for a home, recovering an account, protecting data, or navigating healthcare and benefits. My job is to make those experiences feel calm, understandable, and trustworthy without hiding the complexity underneath.
Outside of individual projects, I like building the connective tissue: patterns, templates, and reusable flows that help teams move faster while staying consistent.
Next
If you’re looking for someone who can own critical flows end-to-end and collaborate well with cross-functional teams, I’d be happy to talk.